Shipping policy

Last updated: September 16, 2026

At Sleepwell Bedding, we offer free store pickup, local in-room delivery, and delivery or shipping options for select locations outside our regular service area. Please review the information below before placing your order.

Free Store and Curbside Pickup

Free store pickup is available at:

Sleepwell Bedding
1570 St. James Street
Winnipeg, Manitoba R3H 0L2
Canada

Please wait until you receive confirmation that your order is ready before coming to the store.

For curbside pickup, please call 204-786-2225 when you arrive. Bring a vehicle suitable for the size of your order, and our team will assist with loading.

Local In-Room Delivery

We provide local in-room delivery throughout Winnipeg and select nearby areas.

Saturday In-Room Delivery — $65 CAD

Saturday delivery is arranged for the next available Saturday after your order is ready, generally between 10:00 AM and 6:00 PM.

Once your order is out for delivery, our team will contact you with an estimated arrival window.

Delivery times are estimates. If delays occur due to traffic, weather, route conditions, access issues, earlier deliveries taking longer than expected, or other unforeseen circumstances, your delivery may be completed later the same day, including after 6:00 PM.

Weekday In-Room Delivery — $85 CAD

Weekday delivery is available by request and is subject to route availability and confirmation.

You may request a preferred two-hour delivery window when placing your order. Online customers can add the requested window in the order notes, while phone and in-store customers can provide it to our team when ordering.

Requested dates and time windows are preferences and are not guaranteed until confirmed by Sleepwell Bedding.

Available delivery charges are displayed and paid at checkout. Any applicable taxes are shown separately.

What Is Included With Local Delivery?

Standard local in-room delivery includes:

Carrying the mattress into the room of your choice, provided there is a clear and safe path
Removal of the protective mattress packaging at your request
Placement of the mattress on an already assembled bed frame, platform bed, or box spring

Bed-frame or platform-bed assembly is not included in the standard delivery fee. Assembly may be available for an additional charge and must be arranged in advance.

Old-Item Removal

Old-item removal may be added to an eligible local delivery when arranged in advance.

First eligible item: $35 CAD
Each additional eligible item: $25 CAD

Eligible items include:

Mattresses
Box springs
Metal bed frames

Wooden beds, platform beds, upholstered beds, sofas, dressers, and other bulky furniture are not eligible for removal.

Items must be dry, sanitary, reasonably clean, and safe for our delivery team to handle. We reserve the right to refuse removal of any item that presents a hygiene or safety concern, including items with urine, feces, bodily fluids, excessive odour, pests, hazardous contamination, or other unsanitary conditions.

Please tell us about any condition that may affect removal before delivery so we can confirm whether the item is eligible.

Product Availability and Preparation Time

Availability varies by mattress model and size. Many standard-size mattresses may be available sooner, while most orders are typically ready within 3–7 business days.

Custom-size and made-to-order mattresses are typically ready within 3–7 business days. Preparation time is separate from delivery scheduling.

If you require your order by a specific date, please call 204-786-2225 before ordering so we can confirm current availability and timing.

Delivery Outside Our Local Area

Some nearby areas may qualify for our standard local delivery rates.

Delivery or shipping to other locations, including communities outside our regular local delivery area and destinations outside Manitoba, may be available by custom quote.

Availability, pricing, and estimated timing depend on the delivery address, distance, order size, quantity, and transportation required.

If no delivery option appears at checkout, please call 204-786-2225 or email info@sleepwellbedding.ca before placing your order.

An outside-area delivery or shipping arrangement is not confirmed until Sleepwell Bedding has approved the destination, price, and expected schedule.

Delivery Scheduling and Delays

Delivery dates and arrival windows are estimates and may be affected by traffic, weather, road conditions, product availability, production requirements, access conditions, carrier delays, or other circumstances outside our control.

If a delay occurs, we will make reasonable efforts to provide updated timing. Local deliveries may be completed later the same day when unexpected delays affect the route.

Please make sure someone is available to receive the order at the confirmed address.

Delivery Access Requirements

Please ensure that entrances, hallways, stairways, elevators, and the selected room are clear, safe, and accessible before our delivery team arrives.

Please tell us in advance about:

Narrow stairways
Tight corners or hallways
Elevators
Restricted parking
Long walking distances from parking to the entrance
Any other access concern that may affect delivery

Our delivery team may decline to move an item through an area if doing so could reasonably cause injury or property damage.

Damaged, Incorrect, or Missing Items

Please inspect your order at pickup or delivery when possible.

If an item is damaged, incorrect, or missing, contact us promptly with your order number, a description of the issue, and photographs where applicable.

For an order transported by an outside carrier, please retain the product and packaging while we review the issue and assist with the appropriate next steps.

Cancellations, Returns, and Comfort Adjustments

Cancellations, returns, refunds, comfort adjustments, and warranty claims are governed by our Refund Policy and Warranty & Return Policy.

Custom-size and made-to-order products may have different cancellation and return conditions from standard-size products.

Contact Us

For pickup assistance, delivery questions, availability, old-item removal, or an outside-area delivery quote, contact: