Refund policy

Last updated: September 16, 2026

At Sleepwell Bedding, we want customers to understand our cancellation, return, and comfort-adjustment terms before placing an order. Please review this policy carefully before purchasing.

Standard-Size Order Cancellations

Standard-size, non-custom orders may be cancelled before pickup or delivery.

To request a cancellation, call 204-786-2225 or email info@sleepwellbedding.ca as soon as possible. Once the cancellation is confirmed, any approved refund will be issued to the original payment method.

After a mattress, box spring, or other final-sale product has been picked up or delivered, it cannot be returned or refunded because of a change of mind. Eligible unopened and unused accessories may qualify for return or exchange within 14 calendar days as described below.

Custom and Made-to-Order Products

Custom and made-to-order products are final sale once the order is placed. This includes custom-size mattresses and products manufactured or specially ordered according to the customer’s requested specifications.

Custom and made-to-order products cannot be cancelled, returned, or refunded, except when an item is confirmed to be defective, damaged, incorrect, or when otherwise required by applicable law.

Please carefully confirm all measurements, specifications, and comfort selections before placing a custom order.

Change-of-Mind Returns and Exchanges

Mattresses, box springs, custom-size products, made-to-order products, and other final-sale items cannot be returned or exchanged after pickup or delivery because of:

  • A change of mind
  • An incorrect size ordered by the customer
  • A change in personal preference
  • A mattress feeling softer or firmer than expected

Eligible unopened and unused accessories may qualify for return or exchange within 14 calendar days as described in the Accessory Returns & Exchanges section below.

Mattress comfort concerns may qualify for the Comfort Adjustment Guarantee described below.

Accessory Returns & Exchanges

Eligible unopened and unused accessories may be returned or exchanged within 14 calendar days of pickup or delivery, with the original receipt or acceptable proof of purchase.

Eligible products may include:

  • Factory-sealed pillows
  • Factory-sealed mattress protectors
  • Unopened sheets and bedding
  • Unopened and unassembled metal bed frames
  • Other unopened accessories approved by Sleepwell Bedding

To qualify, the product must:

  • Remain unopened and unused
  • Be in resalable condition
  • Include the original packaging
  • Include all parts, hardware, and instructions
  • Be returned with acceptable proof of purchase

Returns are not accepted for:

  • Opened or used pillows
  • Opened mattress protectors, sheets, or bedding
  • Assembled or used metal bed frames
  • Clearance, floor-model, or marked final-sale merchandise
  • Products damaged after purchase
  • Products missing packaging, parts, or instructions

Approved refunds are issued to the original payment method. Delivery, shipping, return pickup/redelivery, and assembly charges are non-refundable.

Comfort Adjustment Guarantee

A new mattress may require time for your body to adjust. After sleeping on your mattress for at least 14 nights, you may request one complimentary comfort adjustment within 30 days of pickup or delivery.

How It Works

  • The guarantee applies to the mattress only.
  • The mattress must be brought to our Winnipeg shop clean, dry, and in sanitary condition.
  • Our production team will adjust the mattress’s comfort level while preserving its overall structure.
  • One complimentary comfort adjustment is available per mattress purchase.
  • The comfort adjustment is not a return, exchange, or refund.
  • Pickup and redelivery may be arranged for an additional fee. Contact us for availability and pricing.

Comfort adjustments are subject to inspection and may not be available for mattresses that are stained, damaged, unsanitary, or improperly used.

Damaged, Defective, or Incorrect Items

Please inspect your order carefully when it is picked up or delivered. Contact us immediately if:

  • The product is damaged
  • The product appears to be defective
  • You received the wrong product or size
  • Part of your order is missing

Please provide your order number, a description of the issue, and clear photographs when possible.

We will evaluate the concern and provide an appropriate remedy. Depending on the circumstances, this may include repair, replacement, correction of the order, or a refund.

Non-Returnable Items

The following are final sale unless defective, damaged, incorrect, or otherwise required by applicable law:

  • Mattresses and box springs
  • Custom and made-to-order products
  • Special-shape and dual-comfort mattresses
  • Opened or used pillows, mattress protectors, sheets, bedding, and other hygienic products
  • Assembled or used metal bed frames
  • Sale, clearance, floor-model, or marked final-sale items
  • Gift cards
  • Used, stained, damaged, or unsanitary products

Eligible unopened and unused accessories may qualify for return or exchange within 14 calendar days as described above.

Approved Refunds

Approved refunds are issued to the original payment method unless another arrangement is confirmed by Sleepwell Bedding.

After we issue a refund, additional processing time may be required by your bank, credit-card company, or payment provider.

Your Consumer Rights

This policy does not limit any rights or remedies available under applicable Manitoba or Canadian consumer-protection law.

Contact Us

For cancellations, product concerns, or comfort-adjustment assistance, contact:

Sleepwell Bedding
1570 St. James Street
Winnipeg, Manitoba R3H 0L2
Canada

Phone: 204-786-2225
Email: info@sleepwellbedding.ca