Neatly made bed with white linens, layered pillows, and a knit throw in a bright bedroom — Sleepwell mattress warranty and comfort guarantee.

Mattress Warranty & Return Policy

Clear Warranty Support for Your Sleepwell Purchase

Review warranty coverage for Sleepwell-manufactured mattresses, our repair process, prorated store credit, accessory returns, comfort adjustments, and warranty information for products made by other manufacturers.

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Warranty & Return Policy at a Glance

The warranty period and policy that apply depend on the product purchased. Check your receipt, product page, or written warranty documents for the terms specific to your purchase.

Mattress Warranty
Sleepwell-made mattresses may include a 1, 3, 5, or 10-year limited prorated warranty covering eligible manufacturing and structural defects.
Repair-First Coverage
Approved mattress warranty claims are handled through repair whenever practical. If the mattress cannot reasonably be repaired, prorated store credit may apply.
Comfort Adjustment
An eligible mattress that feels too firm or too soft may qualify for one after-purchase adjustment under our separate Comfort Adjustment Guarantee.
View Comfort Guarantee
Returns & Exchanges
Mattresses, box springs, and made-to-order products are final sale. Eligible unopened accessories may be returned or exchanged within 14 days.

Sleepwell Mattress Warranty Coverage

Sleepwell Bedding provides limited prorated warranty coverage for eligible mattresses manufactured by Sleepwell Bedding. Coverage applies to confirmed defects in materials or workmanship during normal residential use.

The applicable warranty period—1, 3, 5, or 10 years—is shown on the product page, receipt, invoice, or written warranty supplied with the mattress.

Mattress cutaway with organic cotton quilted top, foam layer and mini coil pocket springs – Design Your Mattress by SleepWell

Internal Support Failure

Broken, loosened, or displaced springs and other internal support components may qualify when the damage results from a manufacturing or structural defect.

SleepWell mattress being hand-stitched with care during manufacturing

Stitching or Construction Failure

Seams, side stitching, or mattress components coming apart during normal use may qualify when caused by a workmanship or construction defect.

Interconnected coil spring unit used as mattress support base – SleepWell

Structural Squeaking or Noise

Persistent squeaking or unusual noise may qualify when inspection confirms that it comes from an internal mattress component—not the bed frame, foundation, floor, or surrounding furniture.

Permanent Indentation

A visible, permanent indentation measuring ¾ inch or greater may qualify when it remains without weight on the mattress and is caused by a structural or manufacturing defect.

Warranty Eligibility & Conditions

Who Is Covered?

The warranty applies to the original purchaser of a new Sleepwell-made mattress purchased directly from Sleepwell Bedding, unless different written terms were provided at the time of purchase.

Customers should keep:

Original receipt or accepted proof of purchase
Mattress model and size
Mattress identification label
Warranty information provided with the purchase

Coverage begins on the original purchase date and is non-transferable. A repair or prorated credit does not restart or extend the original warranty period.

What Is Not Covered?

The mattress warranty does not cover:

Personal comfort preference, including a mattress feeling too firm or too soft
Normal softening or settling of foam, fibre, or quilting
Surface impressions measuring less than ¾ inch
Stains, spills, odours, burns, mould, moisture, pet damage, or unsanitary conditions
Cuts, tears, punctures, folding, dragging, jumping, or accidental damage
Damage caused by improper support or an incorrectly assembled bed
Normal cosmetic, quilting, height, or dimensional variation
Used, resold, donated, or transferred mattresses
Commercial or institutional use unless separate written coverage was provided

Proper Support Requirements

The mattress must be used on a suitable support system, such as:

A supportive box spring in good condition
A flat, rigid platform
A properly assembled platform bed
A sturdy slatted base with gaps no wider than approximately 3 inches
A compatible adjustable base when the mattress is approved for adjustable use

Queen and king-size beds should have appropriate centre support extending to the floor. Damage caused by a broken, weak, sagging, or improperly assembled foundation is not covered.

Sleepwell may request photos of the complete support system when assessing a claim.

How Do I Measure a Mattress Indentation?

Remove all bedding and allow the mattress to rest without anyone or anything on it. Place a long, rigid straightedge across stable areas on both sides of the indentation. Measure vertically from the bottom of the straightedge to the deepest point of the indentation.

Please photograph:

The full mattress without bedding
The straightedge across the indentation
The ruler showing the depth
The mattress support system

A permanent indentation measuring ¾ inch or more may be considered for warranty assessment. The measurement alone does not confirm coverage; mattress condition, support, and the cause of the indentation must also be reviewed.

Mattress Condition and Care

To help maintain warranty eligibility:

Use a waterproof mattress protector
Keep the mattress clean and dry
Rotate it every 3–6 months
Flip it when the model is designed to be flippable
Do not fold, sharply bend, drag, jump on, or stand on the mattress
Regularly inspect the bed frame, base, slats, and centre support

A mattress that is unsafe or unsanitary to handle may be refused for transportation, inspection, or repair.

How Mattress Warranty Claims Are Resolved

Sleepwell Bedding follows a repair-first warranty process. When an eligible manufacturing defect is confirmed, we aim to repair the original mattress whenever a reasonable and lasting repair can be completed.

Claim Assessment
We review the proof of purchase, mattress condition, supporting photos, product label, foundation, and reported concern to determine whether the issue qualifies for warranty service.
An in-person inspection or additional information may be required.
Mattress Repair
When an approved defect can reasonably be repaired, our Winnipeg production team will complete the appropriate repair.
There is no administrative or repair-labour charge for an approved covered repair. Pickup and return delivery charges may apply when requested.
Prorated Store Credit
When an approved manufacturing defect cannot reasonably be repaired, prorated store credit may be provided toward another eligible Sleepwell mattress.
The credit is based on the unused portion of the original warranty and is not issued as cash.

How Prorated Store Credit Is Calculated

Original mattress price paid × remaining warranty months ÷ total warranty months

A mattress was purchased for $1,000 with a 10-year warranty. If an approved non-repairable defect is assessed after four complete years, 60% of the original warranty remains. The available prorated store credit would be $600.

Conditions

The calculation uses the mattress price actually paid after discounts.
Taxes, delivery, pickup, assembly, accessories, and other services are excluded.
The credit may be applied toward another eligible Sleepwell mattress.
The customer pays any difference when selecting a higher-priced mattress.
Unused credit is not paid out as cash.
A repair or prorated credit does not restart or extend the original warranty period.

Sleepwell Bedding will determine whether the mattress can reasonably be repaired after reviewing the product, reported concern, and inspection findings.

Submit a Mattress Warranty Claim

Think your Sleepwell mattress may have a manufacturing or structural defect? Submit the information below before bringing your mattress to our Winnipeg facility. Complete details and clear photos will help our team review your claim efficiently.

Please provide

1. Proof of Purchase and Mattress Details

Original receipt or order number, purchaser’s contact information, mattress model, size, and purchase date.

2. Description of the Concern

Explain what appears to be wrong, where the issue is located, and when it began.

3. Supporting Photos

Include the full mattress without bedding, close-ups of the concern, the mattress label, the support system, and an indentation measurement when the claim involves sagging.

Mattress Inspection, Repair & Transportation

After reviewing your warranty claim, our team will explain the next step and schedule an inspection or mattress repair when required.

Bring Your Mattress
Customers are responsible for bringing the mattress to our Winnipeg facility for inspection and repair.
Please schedule the drop-off before arriving. The mattress must be clean, dry, and safe for our team to handle.
Repair Timing
Many approved mattress repairs are completed within one to two business days after drop-off.
When reviewed and scheduled in advance, some eligible repairs may be completed within approximately four hours.
Pickup and Return Delivery
Optional pickup and return delivery may be arranged in advance for an additional charge.
The available service and applicable cost will be confirmed before scheduling.

There is no administrative or repair-labour charge for an approved defect covered by the Sleepwell mattress warranty. Additional charges may apply for transportation or services outside the approved repair.

Schedule a Repair

The options available after purchase depend on the product and the reason you need assistance. Review the information below to understand mattress sales, accessory returns, comfort concerns, and warranties for products made by other manufacturers.

Returns, Comfort Adjustments & Product Warranties

Mattress and Custom-Product Sales

Mattresses, box springs, custom-size products, special shapes, dual-comfort mattresses, and other made-to-order products are final sale and cannot be returned or exchanged.

This does not affect:

An approved mattress warranty claim
An eligible Comfort Adjustment request
Rights and remedies available under applicable law

Accessory Returns & Exchanges

Eligible unopened and unused accessories may be returned or exchanged within 14 calendar days of purchase with the original receipt.

Eligible products may include:

Factory-sealed pillows
Factory-sealed mattress protectors
Unopened sheets and bedding
Unopened and unassembled metal bed frames
Other unopened accessories approved by Sleepwell Bedding

To qualify, the product must:

Remain unopened and unused
Be in resalable condition
Include the original packaging
Include all parts, hardware and instructions
Be returned with acceptable proof of purchase

Returns are not accepted for:

Opened or used pillows
Opened protectors, sheets or bedding
Assembled or used metal bed frames
Clearance, floor-model or marked final-sale merchandise
Products damaged after purchase
Products missing packaging, parts or instructions

Approved refunds are issued to the original payment method. Delivery, shipping, pickup and assembly charges are non-refundable.

Comfort Adjustment Guarantee

A mattress feeling too firm or too soft is a comfort concern, not a manufacturing defect.

An eligible mattress purchased directly from Sleepwell Bedding may qualify for one after-purchase comfort adjustment under our separate Comfort Adjustment Guarantee.

The adjustment is not a return, exchange, refund, or mattress replacement.

Eligibility, timing, mattress condition and transportation requirements apply.

View Comfort Adjustment Guarantee

Products Made by Other Manufacturers

Some products sold by Sleepwell Bedding—including pillows, mattress protectors, bedding, metal frames, adjustable bases, electronics, and other accessories—are manufactured by other companies and are not covered by Sleepwell Bedding’s mattress-manufacturing warranty.

When a manufacturer’s warranty applies, its coverage period, conditions, exclusions, and available remedy vary by product. Keep your receipt, packaging, model information, serial number, and warranty documents.

Contact Sleepwell Bedding first with your purchase details. We can help identify the applicable manufacturer and available warranty process. The manufacturer may participate in assessing the claim and determining the remedy under its written warranty.

Nothing in this policy limits rights or remedies available under applicable consumer-protection law.

Find quick answers about warranty periods, proof of purchase, repair charges, and ongoing coverage. For complete details, review the applicable sections above.

Mattress Warranty FAQs

How do I know my warranty period?

Sleepwell-made mattresses may include a 1, 3, 5, or 10-year limited prorated warranty. Check your product page, receipt, invoice, or written warranty information for the period that applies to your mattress.

Is the mattress warranty transferable?

No. The warranty applies only to the original purchaser and cannot be transferred when the mattress is sold, gifted, or given to another person.

What if I cannot find my receipt?

Contact us with the purchaser’s name, phone number, email address, approximate purchase date, and mattress details. We may be able to locate the transaction, but proof of purchase is normally required and record availability cannot be guaranteed.

Is there a charge for an approved repair?

There is no administrative or repair-labour charge for an approved defect covered by the Sleepwell mattress warranty. Pickup, return delivery, and services outside the approved repair may involve additional charges.

Does a repair restart the warranty?

No. A repair or use of prorated store credit does not restart or extend the original warranty period. Any remaining coverage continues only until the original warranty expiry date.

Can I bring my mattress in without an appointment?

Please contact us before bringing the mattress to our Winnipeg facility. Inspections, approved repairs, and same-day repair appointments must be scheduled in advance.

Need Help with a Warranty or Return?

Contact our team with your receipt or order number, mattress details, photos, and a brief description of your concern. We’ll help you determine whether your request relates to mattress warranty service, a comfort adjustment, an accessory return, or another product warranty.

Call Sleepwell

Email Warranty Support

Mattress Warranty & Return Policy

Clear Warranty Support for Your Sleepwell Purchase

Review warranty coverage for Sleepwell-manufactured mattresses, our repair process, prorated store credit, accessory returns, comfort adjustments, and warranty information for products made by other manufacturers.

Warranty & Return Policy at a Glance