Comfort Adjustment Guarantee
Too Firm or Too Soft? We Can Help.
A new mattress can take time to adjust to. Please sleep on it for at least two weeks before deciding whether the comfort needs to be changed. Eligible requests must be made within 30 days of delivery or pickup.
Available on eligible Sleepwell innerspring and pocket-coil mattresses, as well as Brooklyn Standard and Brooklyn Luxe foam mattresses.
This is a comfort adjustment—not a return, exchange, refund, or replacement mattress.
How the Comfort Adjustment Works
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Give It at Least Two Weeks
Sleep on your mattress for at least two weeks to allow your body and the mattress materials time to adjust. Requests must be made within 30 days of delivery or pickup.
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Contact Our Team
Let us know whether the mattress feels too firm or too soft. We will review your purchase details and mattress model, confirm eligibility, and explain the available adjustment options.
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Bring It for Inspection
Bring the mattress to our Winnipeg facility clean, dry, and sanitary, or ask about pickup and return delivery for an additional fee. After inspection, our team will explain the next steps.
