Comfort Adjustment Guarantee

The guarantee applies only to eligible mattresses purchased directly from Sleepwell Bedding by the original purchaser. It is not transferable and does not apply to second-hand, previously owned, resold, or transferred mattresses. Eligible models include Sleepwell innerspring and pocket-coil mattresses, Brooklyn Standard, and Brooklyn Luxe. Available adjustments depend on the mattress model, materials, and construction.

Please sleep on the mattress for at least two weeks before requesting an adjustment. The request must be submitted within 30 days of delivery or pickup.

One complimentary comfort adjustment is available per eligible mattress purchase. Additional comfort changes are not included under the guarantee.

The mattress must be clean, dry, stain-free, odour-free, and sanitary. Wet, stained, damaged, or unsanitary mattresses cannot be accepted for inspection or adjustment.

Yes. The original receipt or other acceptable proof of purchase is required. The purchase must have been made directly from Sleepwell Bedding by the person requesting the adjustment.

You may bring the mattress to our Winnipeg facility, or ask about pickup and return delivery for an additional fee. The mattress must be clean, dry, and sanitary.

Depending on the mattress construction, materials may be adjusted to create a firmer or softer feel. Available options vary by mattress model and will be confirmed after inspection.

No. The Comfort Adjustment Guarantee does not provide a refund, return, exchange, or replacement mattress. It provides one approved adjustment to the original mattress.

Manufacturing defects, such as broken springs, open stitching, or unusual squeaking, are reviewed separately under the applicable mattress warranty.