Frequently Asked Questions
What types of mattresses do you offer?
We offer a wide range of mattresses including innerspring, pocket coil, foam, and RV/custom-size mattresses — all made right here in Manitoba.
What’s the difference between your Basic, Plus, and Elite collections?
Our collections are categorized by comfort level and features:
• Basic: Affordable everyday comfort
• Plus: Upgraded support and durability
• Elite: Premium comfort, materials, and longevity
Do you make custom-size or RV mattresses?
Yes, we manufacture RV and custom-size mattresses locally. Contact us for exact dimensions and pricing.
Can I design my own mattress or request a custom comfort level?
Yes! Because we manufacture everything in-house, you can request specific comfort features like firmness, layering, or material type. Whether you need something extra soft, orthopedic firm, or anything in between — we can build it for you.
Ordering & Payments
How do I place an order?
You can shop online, visit our store, or place your order by phone at 204-786-2225.
Do you offer financing or installment plans?
Yes!
• For online orders, we offer Shop Pay Installments at checkout.
• For in-store purchases, we provide financing through Fairstone. Ask us in-store for approval and plan options.
Are all mattresses ready for pickup or delivery right away?
Not all models are kept in stock. Since we manufacture mattresses ourselves, most orders are ready within 3–7 business days. If you’re in a rush or need a mattress by a specific date, please call us to confirm availability before placing your order.
(For full info, visit our Delivery Page)
Delivery
Do you deliver outside of Winnipeg?
We may be able to arrange delivery outside Winnipeg on a case-by-case basis. Please contact us for a quote and availability.
What are your delivery charges and schedule?
• $60 flat delivery within Winnipeg on Saturdays (10 AM – 4 PM)
• $80 flat for weekday delivery within Winnipeg (based on availability)
(See full Returns Policy)
Returns & Exchanges
Can I return or exchange my mattress?
All mattress sales are final due to health and sanitation regulations. No returns or exchanges are accepted.
What if my mattress feels too firm or soft after a few weeks?
We offer a one-time free adjustment after 2 weeks of use. Just bring it in and we’ll modify the firmness to your comfort preference.
(Full details on our Warranty Page)
Warranty
What does your mattress warranty cover?
Our warranty covers manufacturing defects like broken springs, stitching issues, squeaking, and sagging greater than ¾ inch.
How do I make a warranty claim?
Bring your mattress back to us. As we manufacture locally, we can inspect and repair it quickly. Mattress must be clean and free of stains or odor.
Store & Support
Where are you located and what are your store hours?
We’re located in Winnipeg, Manitoba. Please check our Contact Page for current store hours and directions.
Can I try the mattresses in-store?
Yes! Visit our showroom to test out different models and firmness levels before purchasing.
How do I contact customer support?
Call us at 204-786-2225 or email info@sleepwellbedding.ca. We’re happy to help!