Brooklyn Luxe Warranty

The Brooklyn Luxe Mattress

The Brooklyn Luxe Mattress is covered by a 10 year Limited Warranty.

After the purchase of your Brooklyn Luxe Mattress, we offer a one-time repair to the mattress within 10 years of the purchase date if you experience defects that appear to be related to the manufacturing process. The customer will pay no fee or deductible to make a warranty claim. Pick up and shipping of the mattress will be arranged by Sleepwell Bedding with no cost to the customer. Pickup and shipping of the mattress is covered by Sleepwell Bedding only within Winnipeg, Manitoba, Canada. During the 100-night trial, if a warranty claim is processed the trial is paused during pickup and shipment of the mattress and the trial will resume once the repaired mattress is delivered.

The Warranty Coverage

The Warranty Covers

  • Visible indentation of the mattress greater than one inch, despite use of a proper foundation
  • Physical defects in the mattress, not caused by the customer, despite normal use and appropriate handling

The Warranty Does Not Cover

  • Gradual softening of the foam after longterm use
  • Height variation of the mattress
  • Physical damage to the mattress such as stains, burns, tears, cuts, liquid or moisture damage due to environmental influences or by customer
  • Indentation or damage to the mattress due to use with an improper foundation
  • A mattress that has been purchased as used or not directly from Sleepwell Bedding
  • Any product that is not directly purchased from Sleepwell Bedding will have a void warranty

The Brooklyn Luxe mattress 10 year warranty covers the original purchaser of the mattress, and is only valid within Winnipeg, Manitoba, Canada. The warranty is valid for the time (upto 10 years) that the mattress is owned by the original purchaser. The original purchaser is the individual who makes the transaction either online or in store through Sleepwell Bedding, and must be the individual to claim the warranty. Sleepwell Bedding will request photos of the Brooklyn Luxe mattress in order to process the warranty, and the original proof of purchase receipt that is emailed when the transaction is made.

The warranty covers a one time repair of the original mattress for 10 years after the purchase date, for manufacturing defects. During this 10 year period, Sleepwell Bedding will not charge the original purchaser for the repair or shipment of the mattress. The repaired mattress will no longer be under warranty. Sleepwell Bedding reserves the rights to approve a warranty and it is up to Sleepwell Bedding’s sole discretion if a warranty claim is valid. Sleepwell Bedding reserves the rights to decline a warranty claim if deemed not defective and it is not up to the customer to decide if the mattress is eligible for warranty. Sleepwell Bedding reserves the rights to decline a warranty claim and decline repair of the mattress if the mattress is deemed unhygienic or not in sanitary conditions for shipment to our factory.

The Brooklyn Luxe mattress may vary in measurement by upto one inch on either side. Due to varying environmental factors a variation of upto one inch in size may occur and is not covered under the warranty.

 

Disclaimer, liability, limitation

IN ACCORDANCE WITH APPLICABLE LAW, THE MATTRESS IS PROVIDED “AS IS” AND THIS WARRANTY AND ANY IMPLIED WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED.

OTHER THAN SET IN THE TERMS OF THIS LIMITED MATTRESS WARRANTY, IN NO EVENT WILL SLEEPWELL BEDDING OR ITS SUPPLIERS OR ITS STAFF BE LIABLE FOR ACQUIRING SUBSTITUTE PRODUCTS OR OTHER INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES ARISING FROM OR RELATED TO THE MATTRESS OR ITS USE BY THE CUSTOMER, A PERSON, OR ANY THIRD PARTY, WHETHER UNDER CONTRACT, WRONGDOING (INCLUDING NEGLIGENCE), ENDORSEMENT, PRODUCT LIABILITY OR OTHERWISE. THE ABOVE LISTED LIMITATIONS APPLY INCLUDING WHEN SLEEPWELL BEDDING HAS BEEN ADVISED OF SUCH DAMAGES AND IN SPITE OF THE FAILURE OF IMPERATIVE PURPOSE OF ANY LIMITED SOLUTION. SLEEPWELL BEDDING’S COMPLETE LIABILITY WILL NOT BE VALUED AT MORE THAN THE PURCHASE PRICE PAID FOR THE BROOKLYN LUXE MATTRESS LEADING TO SUCH LIABILITY.